Salon Policy's

Booking Deposits, Cancellations & No-Shows

We value your time and ours. To help us accommodate all guests fairly, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.

Online Bookings

A 20% booking deposit is required to secure all online appointments.

If you cancel, reschedule, or fail to attend your appointment with less than 24 hours' notice, your 20% deposit will be forfeited.

Bookings Without a Deposit

If your appointment was booked without a deposit (for example, in salon or by phone) and you provide less than 24 hours' notice or do not attend your appointment, you will be required to pay a 20% deposit based on the value of the missed appointment before any future bookings can be made.

We understand that life happens and will always consider genuine emergencies or exceptional circumstances. This policy is designed to protect our team's time and ensure appointment availability remains fair for all guests.

Diversity & Inclusivity

At Soul Hair Studio, everyone is welcome.

We are committed to creating a respectful, inclusive environment where every client, team member and visitor feels seen, safe and valued. We proudly welcome people of all races, cultures, genders, sexual orientations, ages, abilities and faiths.

To help create a salon where everyone feels comfortable:

• We have a gender-neutral pricing structure because your hair shouldn't be priced based on your gender.

• We're happy to use your chosen name and pronouns. Just let us know.

• If you have sensory sensitivities, anxiety or specific accessibility needs, we offer quiet appointments and are happy to tailor your experience where possible.

• Discrimination, harassment or exclusion of any kind will not be tolerated.

Soul Hair Studio is more than a salon. It's a community where you can feel comfortable being exactly who you are.

Family-Friendly Salon

We're proud to be a family-friendly salon and understand that life doesn't stop when it's time for your hair appointment. 

To help keep our salon safe and relaxing for everyone, we kindly ask that:

• Children remain supervised by a parent or guardian at all times.

• Noise and behaviour are kept considerate of other guests enjoying their appointments.

• If your child becomes unsettled, please feel free to take a break. We completely understand.

Our team will always do their best to make your family's visit enjoyable and comfortable.

Running Late

We understand that delays happen.

If you're running late, please call us as soon as possible. If you arrive more than 15 minutes late, we may need to shorten or reschedule your appointment to avoid impacting other guests.

We'll always do our best to accommodate you where we can.

Satisfaction Guarantee

Your satisfaction is important to us.

If you're not completely happy with your hair, please contact us within 7 days of your appointment. We'll happily invite you back for a complimentary adjustment with your original stylist where appropriate.

As hair services are customised and cannot be returned, we do not offer refunds for change of mind. However, we're committed to working with you to achieve the best possible outcome.

Pricing & Payment

Our pricing reflects the skill, time and care invested in every service. As every head of hair is unique, pricing may vary.

To ensure fair and accurate colour charging, we use Vish, a digital colour management system that precisely measures the colour used during your appointment.

Please note:

• Additional product used during your service may incur a product surcharge.

• Prices listed are a guide only and may vary depending on your hair length, thickness, condition, time required and overall complexity.

• Colour quotes are best provided during an in-person consultation.

• We accept EFTPOS, major credit cards, cash and Soul Hair Studio gift vouchers.

Health, Safety & Respect

The wellbeing of our guests and team is our priority.

• If you're feeling unwell or have symptoms of a contagious illness, we kindly ask that you reschedule your appointment.

• New colour guests may be asked to complete a patch test or test strand at least 48 hours before their appointment where appropriate.

Soul Hair Studio is built on kindness, respect and professionalism.

We have zero tolerance for harassment, discrimination, bullying or abusive behaviour towards our team or other guests. We are committed to maintaining a welcoming, inclusive and judgement-free environment where everyone feels safe, respected and cared for.